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Travel-saigon guarantees the safety of your online purchases.
Security
is a top priority at Travel-Saigon.com To safeguard your personal
information, our systems are equipped with multiple security precautions
throughout the booking process, and long after you've completed your
transaction. Our systems are protected by firewalls that act as shields
to our computer networks. Within those systems, sensitive information is
encrypted (a sophisticated way of scrambling information so it cannot
be decoded) to protect your personal data, like credit card numbers.
We
are so confident that your credit card transaction will be secure that
Travel-saigon backs every online purchase made at travel-saigon.com with
a Shop Safe Guarantee. Powered by Sabre, the real-time computer which
processes over $60 billion dollars in air travel annually and over
720,000 credit card transactions each day, Travel-saigon uses the latest
in encryption technology to ensure that every transaction is safe.
Our Shop Safe Guarantee:
In
the unlikely event unauthorized use of your credit card occurs, follow
the reporting procedures defined by your credit card provider and
contact us immediately. Most credit card companies cover all charges
that result from unauthorized use of your credit card or may limit your
liability to $50.00 US - the maximum liability allowed under the Fair
Credit Billing Act. For additional information on the Fair Credit
Billing Act, contact the Bureau of Consumer Protection or visit the
Federal Trade Commission web site at www.ftc.gov. If
your credit card company holds you liable for un authorized charges made
as a result of your credit card purchase from travel-saigon while using
our secure server, we will reimburse you for the remaining liability,
up to the maximum of $50.00 US.
Technology
Our
secure server software encrypts all of your personal information,
including credit card information. The process of encryption takes the
information you enter and converts it into bits of code that are
securely transmitted over the Internet. This scrambled data cannot be
read as the information travels over the Internet.
Once
your encrypted personal information is received by our secure server,
it is translated back into its original form and stored in our off-line
database. Your credit card information is not transmitted over the
Internet again. To further ensure the safety of all your personal
information, we've located our off-line database in Sabre Inc.'s secure
underground data center.
Protecting
privacy: We have a long-standing tradition of recognizing and
protecting the privacy of our customers. We maintain strict customer
information privacy policies and use state of the art technologies to
safeguard customer information and communications from unauthorized
intrusions
Privacy Policy
As
a Travel-saigon user, you are in control of all your travel-planning.
We know you want to remain in control of your personal information as
well. As one of the pioneers in online travel, we realize that earning
and retaining your trust is of paramount importance and it's a
responsibility we take very seriously, every day.
That's why we've provided this
Privacy Policy, which sets forth our policies regarding the collection,
use and protection of the personal information of those using the
Travel-saigon website. Personal information means information that can
be linked to a specific individual, such as name, address, telephone
number, e-mail address and credit card number.
We encourage you to review our Privacy Policy, and become familiar with it, but you should know that we do not sell or rent our customers' personal information to third parties.
Please note that we review our
Privacy Policy from time to time, and we may make periodic changes to
the policy in connection with that review. Therefore, you may wish to
bookmark this page and/or periodically review this page to make sure
that you have the current version.
What personal information does Travel-Saigon.com gather from me and how is this information used?
When
browsing our site, you are not required to provide any personal
information unless and until you choose to make a purchase or sign up
for one of our e-mail newsletters or other services as described below.
We do not knowingly permit the site to be used by any person under the
age of eighteen and we do not knowingly collect any personal information
from children (meaning those younger than thirteen years of age). A
valid credit card is required to make a purchase on our site.
Making a Purchase
In
order to purchase travel and related services through our site, you
must provide us with certain personal information such as your name,
your credit card number and expiration date, your credit card billing
address, your telephone number, your e-mail address and the name or
names of the person(s) traveling (if not you). We may also ask you for
other personal information, such as your frequent traveler numbers. We
require this information so that we can process, fulfill and confirm
your reservations and transactions and keep you informed of each
transaction's status. If you are making a reservation for one or more
travelers other than yourself, you will need to make sure that each of
these other travelers agrees, in advance, that you may disclose their
personal information to us. For your convenience, we make certain
information about your reservation available to you or other persons
authorized by you to receive such information. For example, if you
forgot your flight number, you or another person authorized by you may
retrieve that information from us after providing information sufficient
in our eyes to confirm your identity or that such other person is
authorized by you to receive that information. Member Profile
As
a Travel-Saigon member, you can choose to complete your online profile
by providing us with travel preferences, frequent-traveler or affinity
numbers, credit-card billing information, paper ticket delivery address,
and other personal information. This information is primarily used to
assist you in making reservations quickly without having to type in the
same information repeatedly. For example, you can store your airline
frequent-flyer numbers so that when your make a reservation on that
airline, we can automatically pre-fill the frequent-flyer number input
box for you.
Online Surveys
Traveling-saigon
values opinions and comments from members, so we frequently conduct
online surveys. Participation in these surveys is entirely optional.
Typically, the information is aggregated and used to make improvements
to Travel-Saigon and to develop appealing content, features and
promotions for members. Survey participants are anonymous unless
otherwise stated in the survey.
Promotions & Sweepstakes
Travel-Saigon
frequently sponsors promotions and sweepstakes to give members the
opportunity to win great travel and travel-related prizes. Information
collected by us for such activities can include contact information and
survey questions. We use contact information to notify contest winners
and survey information to develop promotions and product improvements to
the Travel-saigon.com web site.
Automatic Logging of Session Data
We
automatically log generic information about your computer's connection
to the Internet, which we call "session data".. Session data consists of
things such as IP address, operating system and type of browser
software being used and the activities conducted by the user while on
our site. An IP address is a number that lets computers attached to the
Internet, such as our web servers, know where to send data back to the
user, such as the pages of the site the user wishes to view. We collect
session data because it helps us analyze such things as what items
visitors are likely to click on most, the way visitors are clicking
through the site, how many visitors are surfing to various pages on the
site, how long visitors to the site are staying and how often they are
visiting. It also helps us diagnose problems with our servers and lets
us better administer our systems. It is possible to determine from an IP
address a visitor's Internet Service Provider (ISP) and the approximate
geographic location of his or her point of connectivity. We may also
use some session data, such as the pages you visited on our site, to
send you e-mail messages (such as "Good Day to Buy") focused on
destinations that you may be interested in, unless you had previously
opted out of receiving such messages.
Cookies
"Cookies"
are small pieces of information that are stored by your browser on your
computer's hard drive. There are many myths circulating about cookies,
but you should know that cookies are only read by the server that placed
them, and are unable to do such things as run programs on your
computer, plant viruses or harvest your personal information. The use of
cookies is very common on the Internet and Travel-saigon use of cookies
is similar to that of such sites as Expedia and Orbitz, as well as
Yahoo!, CNN.com and other reputable online companies.
First and foremost, you can rest assured that no
personal information about you is gathered or stored in the cookies
placed by the Travel-Saigon.com web site and, as a result, none can be
passed on to any third parties.
Cookies allow us to serve you
better and more efficiently, and to personalize your experience at our
site. Travel-saigon uses cookies to personalize your experience on our
site and with respect to advertisements. None of this information is
passed to any third party and is used solely by us to provide you with a
better user experience on our web site. No personal information about you is gathered through the use of these types of cookies.
A
cookie may also be placed by our advertising server. Such cookies are
used only for purposes of tracking the effectiveness of advertising
served by us on our site and no personal information about you is
gathered from you by the use of these cookies, nor is this information
shared with any third parties. Similarly, a cookie may be placed by our
third-party advertising companies. These companies may use aggregated
statistics about your visits to this and other web sites in order to
provide advertisements about travel-related goods and services that you
may be interested in. The information they collect does not include your personal information.
The
third-party advertising companies may also employ technology that is
used to measure the effectiveness of ads. Any such information is
anonymous. They may use this anonymous information about your visits to
this and other sites in order to provide advertisements about goods and
services of potential interest to you. No personal information about you
is collected during this process. The information is anonymous and does
not link online actions to an identifiable person. If you would like
more information and want to explore the option of not having this
information collected by third-party advertisers,
Most
web browsers automatically accept cookies. Of course, by changing the
options on your web browser or using certain software programs, you can
control how and whether cookies will be accepted by your browser.
Travel-saigon supports your right to block any unwanted Internet
activity, especially that of unscrupulous websites. However, blocking
Travel-saigon cookies may disable certain features on our site and may
make it impossible to purchase or use certain services available on the
site. Please note that it is possible to block cookie activity from
certain web sites while permitting cookies from sites you trust, like
Travel-Saigon.com.
Other
From
time to time we may add or enhance services available on the site. To
the extent these services are provided and used by you, we will use the
information you provide to facilitate the service requested. For
example, if you email us with a question, we will use your email
address, name, nature of the question, etc. to respond to your question.
We may also store such information to assist us in making the site the
better and easier to use.
With whom (if anyone) will my personal information be shared?
When you reserve or purchase
travel services through Travel-saigon, we provide to the airline, hotel,
car-rental agency, travel agency or other involved third party only
that portion of your personal information that is needed for the
successful fulfillment of your travel arrangements. We may also share
personal information among our corporate affiliates at Sabre Holdings
Corporation. For example, we book most of our travel services through
the Sabre Global Distribution System, a leading processor of travel
bookings worldwide which is operated by an affiliated company, and in
doing so must provide certain of your personal information to them (as
we would with any other GDS we now use or may use in the future). The
Sabre privacy policy is available at http://sabre-holdings.com/privacy/coreData.html.
We use non-personally identifiable information in aggregate form to
build higher quality, more useful online services by performing
statistical analyzes of the collective characteristics and behavior of
our customers and visitors, and by measuring demographics and interests
regarding specific areas of our site. We may provide anonymous
statistical information based on this data to suppliers, advertisers,
affiliates and other current and potential business partners. We may
also use such aggregate data to inform these third parties as to the
number of people who have seen and clicked on links to their web sites.
In such cases, Traveling-Globe will provide information to these third
parties specifically for use in connection with these projects. The
information we provide to such third parties is protected by a
confidentiality agreement and is to be used solely for completing the
specific project.
What safeguards are in place to protect the loss, misuse or alteration of your information?
All
personal information you provide to Travel-Saion is transmitted using
SSL (Secure Socket Layer) encryption. SSL is a proven coding system that
lets your browser automatically encrypt, or scramble, data before you
send it to us. In addition, when you make travel purchases on
Travel-Saigon.com website. What other information should I know about my privacy?
Travel-Saigon.com contains
links to other web sites. Please note that when you click on one of
these links, you are entering another web site for which Travel-Saigon
has no responsibility. We encourage you to read the privacy statements
of all such sites as their policies may be materially different from
this Privacy Policy. Of course, you are solely responsible for
maintaining the secrecy of your passwords and your Travel-Saigon
membership account information. Please be very careful, responsible, and
alert with this information, especially whenever you're online.
In addition to the
circumstances described above, Travel-Saigon.com may disclose member
information if required to do so by law, court order, as requested by
other government or law enforcement authority, or in the good faith
belief that disclosure is otherwise necessary or advisable including,
without limitation, to protect the rights or properties of
Traveling-globe or its affiliated companies or when we have reason to
believe that disclosing the information is necessary to identify,
contact or bring legal action against someone who may be causing
interference with our rights or properties, whether intentionally or
otherwise, or when anyone else could be harmed by such activities. In
addition, if Travel-Saigon or substantially all of its assets are
acquired, our customer information will most likely also be transferred
in connection with such acquisition.
What we do NOT do: a warning about "phishing" We
do not and will not, at any time, request your credit card information,
login name, or password, in an unsecure or unsolicited e-mail or
telephone communication.
Identity theft and the practice currently known as "phishing"
are of great concern to us. Safeguarding information to help protect
you from identity theft is our priority. For more information about
phishing, you may want to visit the Federal Government website "OnGuard
Online" at http://onguardonline.gov/phishing.html. This
Privacy Policy is effective as of June 21, 2006. We may change or
supplement this Privacy Policy from time to time. Any material changes
in the way Travel-Saigon uses personal information will be described in
future versions of this Privacy Policy. Privacy Policy changes will
apply to the information collected from the date we post the revised
Privacy Policy, as well as to existing information held by us. If we
decide to change this Privacy Policy in a material way, we will obtain
the necessary consents required under applicable privacy laws if we seek
to collect, use or disclose personal information for purposes other
than those for which consent has been obtained, unless otherwise
required or permitted by law. Please reference the privacy policy in
your subject line.
Thank you for using Travel-Saigon.com!
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